+38 (044) 223 14 06

Guaranteed positive experience

Premium service and maintenance of every appliance from A to Z

Image with reviews and questions about the company's serviceImage with reviews and questions about the company's service

We offer

Wide range of services

  • 01

    Instruction, training and consultations for medical staff

    Our specialists have been trained by equipment manufacturers and will share their knowledge with you:

    • initial training is carried out during the commissioning and adjustment of medical equipment
    • further training is provided as needed in the form of consultations and support, provided that the equipment manual is read and understood
    • individual training with a visit to the customer is paid, the cost is determined individually
  • 02

    comprehensive service of medical equipment

    We guarantee a positive experience of interaction with the service centre and excellent quality:

    • written/oral support of the Customers by the service department
    • documentary support (contracts, acts, technical reports, declarations, user manuals, device passports, etc.)
    • software configuration
    • diagnostics and repair
    • maintenance of devices
    • commissioning and training of the device
  • 03

    commissioning of medical equipment

    We operate and commission equipment throughout Ukraine:

    • visit of a service engineer to the Customer
    • connection of the device to a previously prepared room
    • setting up electrical, mechanical, hydraulic systems
    • passing quality controls for the configured equipment
    • training of the staff in the operation and maintenance of the equipment
  • 04

    warranty and post-warranty service

    We guarantee service for all appliances that meets your needs:

    • the warranty is valid (1 year for most devices) from the date of commissioning for all manufacturing defects, all mechanical and electrical parts
    • warranty service is the replacement of spare parts recognised by the manufacturer as being subject to warranty replacement
    • post-warranty service is regular maintenance on the basis of a concluded contract

Service in numbers

Qualified service nationwide

  • 657

    of installed appliances

  • 148

    of Ukrainian cities

  • 24

    regions of Ukraine

Service in numbers

Equipment by regions

Map of Ukraine showing the number of devices installed by the company in each region

Have questions about service? Write to us

FAQ

  • A full range of maintenance services. This includes software configuration, repair, diagnostics, periodic and preventive maintenance, commissioning and team training.

  • Yes, of course. The services include: health checks, system cleaning, system setup and calibration to meet requirements.

  • The equipment is serviced by a service engineer on-site at the Customer's premises or at the office of the Clinical Laboratory Service Department. The company's service specialists have been trained by the equipment manufacturer and have certificates confirming their qualifications for equipment maintenance.

  • Yes, you can. Typically, a service agreement is concluded with a validity period from the date of signing until the end of the current year.

  • If the device is under warranty service, delivery shall be made by Nova Poshta at the Contractor's expense. If the warranty service period has expired after commissioning, the device is shipped by Nova Poshta at the Customer's expense. The Customer can find out the rules of packaging and class of transportation of the equipment from the Service Department of the clinical laboratory.

  • There are 2 types of warranty: from the manufacturer of the appliance and for service. The warranty period for each device is different. For more detailed information, we recommend checking with your manager.

  • Contacts for communication and additional information:

    Service Administrator Anna Glagola

    Service department of the clinical laboratory

    +38 (067) 133 05 52

    a.glagola@empirica.healthcare

    service@empirica.healthcare

  • Yes, of course. Training takes place at the time of commissioning. Service engineers train the team in the operation and maintenance of the instrument, which affects the reliability of the analysis results and the correctness of its operation.