+38 (044) 223 14 06

We offer

Guaranteed positive experience

  • 01

    Instruction, training and consultations for medical staff

    Our specialists have been trained by equipment manufacturers and will share their knowledge with you:

    • initial training is carried out during the commissioning and adjustment of medical equipment
    • further training is provided as needed in the form of consultations and support, provided that the equipment manual is read and understood
    • individual training with a visit to the customer is paid, the cost is determined individually
  • 02

    comprehensive service of medical equipment

    We guarantee a positive experience of interaction with the service centre and excellent quality:

    • written/oral support of the Customers by the service department
    • documentary support (contracts, acts, technical reports, declarations, user manuals, device passports, etc.)
    • software configuration
    • diagnostics and repair
    • maintenance of devices
    • commissioning and training of the device
  • 03

    commissioning of medical equipment

    We operate and commission equipment throughout Ukraine:

    • visit of a service engineer to the Customer
    • connection of the device to a previously prepared room
    • setting up electrical, mechanical, hydraulic systems
    • passing quality controls for the configured equipment
    • training of the staff in the operation and maintenance of the equipment
  • 04

    warranty and post-warranty service

    We guarantee service for all appliances that meets your needs:

    • the warranty is valid (1 year for most devices) from the date of commissioning for all manufacturing defects, all mechanical and electrical parts
    • warranty service is the replacement of spare parts recognised by the manufacturer as being subject to warranty replacement
    • post-warranty service is regular maintenance on the basis of a concluded contract

Service in numbers

Qualified service nationwide

  • 657

    of installed appliances

  • 148

    of Ukrainian cities

  • 22

    regions of Ukraine

Service in numbers

Equipment by regions

Map of Ukraine showing the number of devices installed by the company in each region

Have questions about service? Write to us

FAQ

  • Our company offers a wide range of services: maintenance, repair, equipment diagnostics, software configuration and updates, commissioning and staff training, documentary support.

    Warranty service is provided free of charge after the device is put into operation. The warranty is valid for 1 year for most equipment.

    The manufacturer's warranty covers mechanical and electrical components, provided that the installation, use and maintenance rules described in the User Manual are followed.

    It is important to note that the warranty does not cover consumables or parts that naturally wear out during use.

  • Equipment maintenance is performed by a service engineer on-site at the Customer's premises or at the office of the Clinical Laboratory Service Department.

    The company's service specialists have been trained by the equipment manufacturer and have certificates confirming their qualifications for equipment maintenance.

  • If the equipment that is used on a daily basis requires immediate maintenance/repair and there is no possibility of temporarily replacing it with another device, such work is carried out by the service department as a matter of priority.

    It is very important for us to provide not only high-quality but also the fastest possible support.

  • The quality of service is the responsibility of our service specialists, who have been trained by equipment manufacturers and have received certificates confirming their qualifications.

    Upon completion of maintenance or repair, we conduct a visual inspection, test the operation of the equipment, and check the performance of mechanical, electrical, optical and other systems.

    This ensures the reliability and uninterrupted operation of your equipment.

  • If the device is under warranty service, delivery shall be made by Nova Poshta at the Contractor's expense. If the warranty service period has expired after commissioning, the device is shipped by Nova Poshta at the Customer's expense. The Customer can find out the rules of packaging and class of transportation of the equipment from the Service Department of the clinical laboratory.

  • Regular maintenance, in accordance with the manufacturer's recommendations, extends the service life of the equipment.

    Benefits of timely maintenance:

    Reducing the risk of breakdowns that require expensive repairs;

    Lower cost of preventive maintenance compared to replacing broken parts;

    Regular maintenance often includes the replacement of some components, which reduces overall maintenance costs.

  • Contacts for communication and additional information:

    Service Administrator Anna Glagola

    Service department of the clinical laboratory

    +38 (067) 133 05 52

    a.glagola@empirica.healthcare

    service@empirica.healthcare

  • Training takes place at the time of commissioning. Our application specialists train the team in the operation and maintenance of the instrument, which affects the reliability of the analysis results and the correctness of its operation.